Apni AwaazPrivacy policy
In short
- Calls are never recorded, and the other person's words are never stored.
- The messages you type in a conversation are not stored.
- A cloned voice is made only through a partner hospital, with recorded consent. Only its fingerprint is kept, never the recording.
- No ads, no trackers, and we never sell your data.
- Delete your account in the app at any time, and everything goes with it.
Who we are
Apni Awaaz is an app that helps deaf, hard-of-hearing and nonspeaking people talk with anyone, in Indian languages. It is run by the Apni Awaaz team, who decide how your data is used (the "data fiduciary" under India's Digital Personal Data Protection Act, 2023).
Contact: blackmoreprivate@gmail.com
What we collect
Your account
- The name you give.
- Your Apni Awaaz number. The app gives you this number; it isn't your phone number.
- Your password, stored only in a scrambled form (a hash) that can't be turned back into the password.
Your settings and saved items
- Your languages, how you like to talk, your voice choice, speech speed, text size and other settings.
- Your cards (ready phrases), including any you write yourself.
- Your contacts in the app: the names you give them and their Apni Awaaz numbers.
Calls
- A call log: who called whom, when, how long, and whether it was answered or missed.
- Missed-call notes: if someone leaves you a short note, its text is kept only until your phone receives it, then deleted from our server. If the note was spoken, the recording is deleted as soon as it's turned into text.
Your own voice (only if you choose it)
A cloned voice is optional and is set up only through a partner hospital. To make it, you record a short clip. We send the clip to Gnani.ai, which turns it into a voice fingerprint (a list of numbers that describes your voice). We keep the fingerprint and do not keep the recording.
We also keep a consent record: which hospital approved it, whose voice it is, and who gave consent. We never recreate the voice of someone who has died.
Technical information
- Your internet (IP) address, to stop people guessing passwords. Failed login attempts are counted in the server's memory for up to 15 minutes.
- The server's logs, which can include IP addresses and times of requests, used to keep the service running and safe.
What we don't collect
- Call recordings. Call audio goes between the two phones, through our call relay when needed. If the other person has captions on, your audio also goes to Gnani.ai to be turned into text. It is never saved.
- The other person's words. Their speech is turned into captions for you as they talk, and the captions are never stored.
- Your typed messages. What you type in a conversation is turned into speech and not stored.
- Your phone's contacts, location, camera or photos. The app doesn't ask for them.
- Advertising or tracking data. The app has no ads, analytics or trackers.
How we use the microphone
The app uses the microphone only when you're on a call, when you turn on live captions for the person in front of you, when you record a missed-call note, or when you record a clip for a cloned voice. The audio is sent to Gnani.ai to be turned into text, or to make the voice fingerprint, and isn't stored by us.
Who processes your data
We use these services to run the app. Each one gets only what it needs for its job.
| Service | What it does | What it receives | Where |
|---|---|---|---|
| Gnani.ai | Speech to text, spoken voices, voice fingerprints | Audio to transcribe, text to speak, the clip for a cloned voice | India |
| Supabase | Database and private file storage | Your account, settings, cards, contacts, call log and voice fingerprint | Mumbai, India |
| Amazon Web Services | Runs our server and call relay | Everything the app sends to our server, while it's handled | Mumbai, India |
| Groq | Translation and suggested replies | The text to translate, such as captions and notes. Never your account details. | United States |
Translation text is sent to Groq in the United States. We plan to move translation to Gnani.ai in India.
We don't sell or share your data with anyone else, except where the law requires it.
The AI voice
When you speak through the app, the voice is made by AI. Every call starts by telling the other person this, as Indian law requires.
How long we keep it
| Data | Kept |
|---|---|
| Account, settings, cards, contacts | Until you delete your account |
| Voice fingerprint and consent record | Until you delete your voice or your account |
| Call log | Until you or the other person deletes their account |
| Missed-call note text | Until your phone receives it |
| Spoken replies (audio) | About 10 minutes, in the server's memory, so they can be played |
| Failed login counts | Up to 15 minutes, in the server's memory |
| Server logs | A limited time, for security |
Your rights
You can:
- See and correct your data: most of it is on the Me tab in the app. Email us for a copy of the rest.
- Delete your voice and go back to a stock voice, in the app.
- Delete your account and everything in it. See Delete your account.
- Withdraw consent for a cloned voice at any time by deleting it.
- Complain to us at blackmoreprivate@gmail.com. We reply within 30 days. You can also contact the Data Protection Board of India.
Children
If you're under 18, a parent or guardian must agree to you using the app and set up your account with you.
How we protect it
- Everything between the app and our server is encrypted (HTTPS).
- Passwords are stored only as hashes, and login tokens only as hashes.
- Voice fingerprints are kept in private storage that only our server can reach, never on your phone.
- Only our server holds the keys to the database and to Gnani.ai.
This website
This website uses no cookies or trackers. It loads its fonts from Google Fonts, so your browser contacts Google when you open it.
Changes
If we change this policy, we'll update the date at the top and describe the change on this page.