Apni Awaaz

Why we built Apni Awaaz

Many people in India can think, read and hear, but can't take part in a phone call. Other countries have built help for this. India hasn't yet.

143,759new oral cancer cases in India in 2022, about 1 in 10 of all cancers
70–80%of these cancers are caused by tobacco and areca nut
16 secondsof an old TV clip was enough to rebuild one ALS patient's voice

The problem

Every year, many people in India lose the ability to speak. Mouth and throat cancer, mostly caused by tobacco, often ends in surgery that removes the voice box or tongue. ALS, Parkinson's, stroke and breathing tubes in intensive care take speech away too. These people can still hear and think, but they can't answer, not even on a call.

Many others are deaf or hard of hearing, and miss what's said on a call or at a shop counter.

Today's speech aids sound robotic, are slow to use and rarely speak Indian languages. Few apps caption calls in Indian languages. So many people simply stop talking to anyone outside their family.

What other countries do

In the US and the UK, a person who can't hear or speak can still make an ordinary phone call, through a relay service: an assistant or a text service sits between the two people and passes the conversation both ways.

United States

Since 2000, every phone company must connect the number 711 to a relay service. Speech-to-speech relay re-voices a caller whose speech is hard to understand, and internet relay users get ordinary ten-digit phone numbers.

United Kingdom

Relay UK, run by BT and overseen by Ofcom, lets people type or read calls. Hearing callers dial 18002 before a number to reach a relay user, and a relay assistant introduces the call.

India

In 2017 TRAI asked about relay-style services, and its 2018 recommendations set up a steering committee and help desks. India still has no national relay service.

What Indian law says

The right to access exists on paper. Apni Awaaz is our attempt to make it work on an ordinary Android phone, in Indian languages.

The people who inspired us

All of them used foreign tools built mainly for English. We want every Indian patient to have the same chance, in their own language.

What the research taught us

How we built it responsibly

Sources